1. How do shipping and delivery work?
We work with Printful to print and ship our products. Once you place your order, Printful takes care of producing and shipping your items. Production time can vary, but generally takes 2-7 business days. After that, shipping time depends on your location and the shipping method selected.
2. Can I track my order?
Yes, you will receive an email with a tracking number once your order has been shipped. You can use this number to track the status of your order online.
3. What payment methods do you accept?
We accept various forms of payment, including credit cards, PayPal, and other secure online payment methods. All transactions are secure and encrypted to protect your information.
4. Do you offer international shipping?
Yes, we ship to many countries around the world. During the checkout process, you will be able to see if your country is included and the corresponding shipping costs.
5. What should I do if I receive a defective or incorrect product?
We deeply regret any errors. If you receive a defective, damaged, or incorrect product, please contact us within 14 days of receipt. Send us clear photos of the product and a description of the issue. We will evaluate the case and offer you a refund or replacement at no additional cost, depending on your preference.
6. Can I return or exchange a product?
No. All our products are made to order, especially for each customer. Therefore, we do not accept returns or exchanges for size, color, or change of mind, as allowed by European legislation on custom products. Please make sure to review the size guide before placing your order.
We only accept returns if the product arrives damaged or with a printing defect.
7. How can I contact you?
You can contact us through our contact form on the website. We strive to respond to all inquiries within 24 business hours.
8. Do you offer bulk discounts or discounts for churches/Christian organizations?
Yes, we offer discounts for volume purchases and for religious organizations. Please contact us with your order details for more information on our special rates.